Last Updated: [Insert Date]

1. Introduction

Welcome to SwimGearUSA.com (“Website”), operated by SwimGearUSA (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy.

Our Website specializes in premium aquatic sports equipment, including swimming gear, lifeguard equipment, water sports accessories, and related apparel for competitive swimmers, lifeguards, and water sports enthusiasts.

2. User Obligations and Responsibilities

2.1 Account Registration

To make purchases, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure and notify us of any unauthorized use
  • Be responsible for all activities under your account

2.2 Acceptable Use

You agree not to:

  • Use our Website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our Website
  • Use any automated means to access our Website without permission
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products on our Website. However, we do not warrant that product descriptions, colors, or other content are completely accurate, reliable, or error-free.

3.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are designed for aquatic sports and activities. Customers are responsible for:

  • Selecting appropriate products for their intended use
  • Following all manufacturer instructions and safety guidelines
  • Using products within their designed capabilities

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability or suspected fraud.

4.2 Pricing

All prices are in U.S. Dollars (USD). We reserve the right to adjust prices at any time without notice, but changes will not affect accepted orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge your selected payment method for all purchases.

4.4 Sales Tax

Applicable sales tax will be added to your order based on your shipping address.

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery Time: 10-15 business days after shipment. Includes tracking and insurance.
  • Free Shipping: Available for orders over $50. Carrier: EMS. Delivery Time: 15-25 business days after shipment.

5.3 Delivery Areas

We ship worldwide with some exceptions in Asia and remote areas. International customers are responsible for any customs duties, taxes, or fees.

5.4 Delivery Issues

You must inspect shipments upon arrival and notify us within 48 hours of any delivery issues (damage, shortage, etc.).

6. Returns and Refunds

6.1 Return Policy

You may return most new, unopened items within 15 days of delivery for a full refund. Items must be in original condition with all tags attached.

6.2 Non-Returnable Items

The following cannot be returned unless defective:

  • Opened personal care products
  • Used swimwear
  • Custom or special order items
  • Electronics with broken seals

6.3 Return Process

  1. Request a Return Authorization by emailing [email protected]
  2. Package your return with the provided RMA number
  3. Ship to: SwimGearUSA Returns, 2683 Aspen Court, Boston, MA 02110 USA

6.4 Refund Processing

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return. Original shipping costs are not refundable unless the return is due to our error.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our trademarks without express written consent
  • Use any meta tags or hidden text utilizing our name or trademarks

8. Limitation of Liability

To the fullest extent permitted by law, SwimGearUSA shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Damages resulting from product misuse or failure to follow instructions
  • Errors or omissions in product information
  • Delivery delays beyond our reasonable control

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our services, contact us at:

Email: [email protected]
Phone: +1 (555) 123-4567 (Monday-Friday, 9am-5pm EST)
Address: 2683 Aspen Court, Boston, MA 02110 USA