At SwimGearUSA, we stand behind the quality of our swimming equipment, lifeguard gear, and water sports products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most new, unopened items within 15 days of delivery for a full refund. Items must be in their original condition with all tags attached and packaging intact. For hygiene reasons, certain personal care items and opened swimwear may not be returned (see exceptions below).

Key Return Details:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with the following information:

Subject: Return Request – [Your Order Number]

Body:
Dear SwimGearUSA Team,

I would like to request a return for my recent order (#[Order Number]).
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specify product if exchanging)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once approved, you’ll receive a Return Authorization Number (RMA) and shipping instructions. Please:

  • Include the RMA number clearly on the package
  • Use the original packaging when possible
  • For exchanges, indicate the replacement item details inside the package

Step 3: Ship Your Return

Send your return package to:

SwimGearUSA Returns
2683 Aspen Court
Boston, MA 02110
USA

Note: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund or exchange:

  • Credit Card/PayPal: Refunds will be issued to your original payment method within 5-7 business days (processing times vary by financial institution)
  • Original Shipping Costs: Not refundable unless the return is due to our error
  • Exchanges: We’ll ship your replacement item once the return is received, using your preferred shipping method

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless defective:

  • Opened personal care products (ear drops, nose clips, etc.)
  • Used swimwear (except for manufacturing defects)
  • Custom or special order items
  • Electronics with broken seals (waterproof headphones, swim trackers)

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all return shipping costs.

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in U.S. Dollars; exchange rates may affect the final amount
  • Processing may take additional time for international shipments

Questions?

Our customer service team is ready to assist competitive swimmers, lifeguards, and water sports enthusiasts with any return questions. Contact us at:

Thank you for choosing SwimGearUSA for your aquatic sports needs!